Privacy Policy

Introduction

SpectroNova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle leasing management platform and related services.

We operate in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international data protection standards.

Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Identity Information: Name, Emirates ID number, passport details, date of birth
• Contact Information: Email address, phone number, WhatsApp number, physical address
• Business Information: Company name, trade license number, business address
• Financial Information: Payment card details, bank account information, billing address
• Driver's License Information: License number, issue date, expiry date, issuing authority

Vehicle and Lease Information

• Vehicle registration details and plate numbers
• Lease agreement terms and conditions
• Salik toll usage data
• Traffic fine records
• Vehicle inspection and damage reports
• Mileage and usage data

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Creating and managing your account
• Processing lease agreements and contracts
• Managing vehicle fleet operations
• Processing payments and invoicing
• Providing customer support via WhatsApp and other channels

UAE Compliance and Integrations

• Verifying Emirates ID through ICP integration
• Processing Salik toll charges
• Managing traffic fine notifications and payments
• Ensuring regulatory compliance with UAE laws

Communication

• Sending transactional notifications (invoices, reminders, receipts)
• Providing WhatsApp AI-powered customer support
• Sending service updates and announcements
• Marketing communications (with your consent)

Platform Improvement

• Analyzing usage patterns to improve features
• Training AI models to enhance service quality
• Conducting research and analytics
• Detecting and preventing fraud or abuse

Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors (for secure payment handling)
• Cloud hosting providers (data storage)
• WhatsApp Business API providers
• SMS and email service providers

UAE Government Authorities

• Emirates ID Authority (ICP) for identity verification
• Roads and Transport Authority (RTA) for vehicle registration
• Salik for toll management
• Dubai Police and other traffic authorities

Legal Requirements

We may disclose information when required by:

• UAE law or legal process
• Government authorities or regulatory bodies
• Court orders or subpoenas
• Protection of our rights, property, or safety

Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Hosted on secure, SOC 2 compliant cloud infrastructure
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and penetration testing

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (UAE commercial records: 5 years minimum)
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

After account deletion, we retain anonymized data for analytics purposes. Personal data is permanently deleted within 30 days of account closure, except where retention is required by law.

Your Rights

Under the UAE PDPL and applicable laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing for marketing purposes
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at info@spectronova.ai.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

International Data Transfers

Your data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring recipients maintain adequate data protection standards
• Compliance with UAE PDPL requirements for cross-border transfers

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in the application

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.