Refund Policy - SpectroNova

Overview

At SpectroNova, we want you to be completely satisfied with our vehicle leasing management platform. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

7-Day Money-Back Guarantee

We offer a full refund within 7 days of your first paid subscription charge. No questions asked.

Eligible for Refund:

First-time subscribers only
Within 7 calendar days of payment
Monthly and annual plans

Refund Process:

Request processed within 1 business day
Refund to original payment method
Appears in 5-7 business days

Early Access Program

Early Access participants enjoy 1 month completely free with no credit card required. Since no payment is made during the trial period:

No refund is necessary - you're not charged anything
Cancel anytime during the 3-month period
The 7-day money-back guarantee applies to your first paid charge after the trial

What's Not Refundable

The following are not eligible for refunds:

After the 7-Day Period

Partial month subscriptions
Unused time in your billing cycle
Subscription renewals (monthly or annual)
Downgrade from a higher tier plan

Annual Subscriptions

Refunds are only available within the first 7 days of the initial annual purchase
No partial refunds for remaining months if cancelled mid-year
Renewal charges are not refundable after the 7-day window

Add-Ons and Extras

Additional user seats purchased mid-cycle
One-time setup or implementation fees
Custom development or integration work
Training sessions already delivered

Account Violations

Accounts terminated for Terms of Service violations
Fraudulent or abusive usage
Chargebacks or payment disputes already initiated

Special Circumstances

We may consider refunds outside the standard policy in exceptional circumstances:

Service Outages

If SpectroNova experiences significant downtime (more than 48 consecutive hours or 5% of a billing month), you may be eligible for service credits or pro-rata refunds.

Billing Errors

If you were charged incorrectly due to a billing error on our part, we will issue a full refund for the erroneous charge.

Duplicate Charges

Accidental duplicate payments will be refunded in full upon verification.

How to Request a Refund

Step-by-Step Process

1
Email Us
Send your request to info@spectronova.ai
2
Include Required Information
Your account email address, the charge date, and reason for refund request
3
We Review Your Request
Our billing team will review within 1 business day
4
Refund Processed
If approved, refund is issued to your original payment method
5
Confirmation Email
You'll receive email confirmation with refund details

Refund Timeline

Payment Method	Processing Time
Credit/Debit Card	5-7 business days
Bank Transfer	7-10 business days
Apple Pay / Google Pay	5-7 business days

Currency and Fees

All refunds are issued in the same currency as the original payment
SpectroNova does not charge any refund processing fees
Your bank may have separate policies regarding international refunds
Exchange rate differences are not compensated for international transactions

Your Account After a Refund

When a refund is processed:

Your subscription will be cancelled immediately
Your data will be retained for 30 days
You can export your data during this period
After 30 days, all data will be permanently deleted
You can sign up again at any time with a new subscription

A Note About Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks:

Take longer to process (30-90 days)
Result in immediate account suspension
May result in fees for fraudulent disputes

Contact Our Billing Team

For refund requests or billing questions:

info@spectronova.ai

Response time: Within 1 business day

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